Exchange, Return & Refund Policy

Cases Where Exchanges and Returns Are Accepted

• If an exchange or return is requested within 7 days of receiving the product
• If the product received is different from the description or advertisement, or if the terms of the purchase have not been fulfilled as agreed, and an exchange or return is requested within 3 months of receiving the product or within 30 days of becoming aware of the discrepancy
• If the product is defective or damaged, or if a product different from the one ordered is delivered

Cases Where Exchanges and Returns Are Not Accepted

• If the product is lost or damaged due to reasons attributable to the customer
• If the product has been opened or used, resulting in a significant decrease in its value
• If the product's value has significantly decreased over time to the extent that it cannot reasonably be resold
• If the product has been individually produced at the customer's request and the customer has agreed in advance to restrictions on exchanges and returns

Exchanges and Returns Due to Change of Mind

• For exchanges or returns due to the customer's change of mind, the customer is responsible for the return shipping costs.
• For exchanges or returns of internationally shipped products, the customer is responsible for international shipping costs and related expenses.
• The original international shipping costs may be excluded from the refundable amount.

Refunds

• Refunds will be processed after the returned product has been received by the seller and its condition has been inspected.
• Refunds will generally be processed through the original payment method.
• If the return is due to a defective or damaged product, incorrect shipment, or other reasons attributable to the seller, the product price and applicable shipping costs will be refunded.